Shipping & Payment Info

To shop with us, you need to:

• be at least 18 years old;
• have a credit or debit card that we can accept; and
• be authorized to use that credit or debit card (e.g. it is in your name, or you have permission to use it).

Important: We work hard to source a wide variety of the highest quality merchandise. However, because we are tasked to supply interesting products for a very wide variety of people with entirely different needs, some of the goods sold through our websites will not be suitable for your pet. You agree that it is your sole responsibility to determine the appropriateness of the goods you purchase before you give anything to your pet and that you will not give your pet anything that will cause it harm.

When you are buying a product directly from us, you will use your card to pay us directly for the product.

When you place an order, you should receive an acknowledgement email confirming receipt of your order. Lightspeed Payments may carry out a standard pre-authorization check to make sure there’s enough money on your card to pay for or towards the order.

We only accept your order once payment has been approved, and we or Lightspeed Payments have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain Blackie’s Backyard property until full payment of the purchase price is received by us.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.

You can end this agreement with Blackie’s Backyard at any time by ceasing to use our website service to purchase the products offered. You can’t cancel any payments that you’ve already made.

There’s a lot going on here at Blackie’s Backyard and from time to time our busy staff may price or describe a product or promo wrongly. If we discover an error with any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you.

Depending on the value of your order or the delivery option or address you choose, delivery costs will also be charged. Sales tax may also be charged as required by law. Such additional charges will be clearly shown during the checkout process and included in the total cost.

Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.

We cannot be held liable for any parcels that are lost or stolen because of any specific delivery instructions left for the carrier.

Any problems with your delivery? Please let us know within 28 days of the date which your order should have been delivered, and we’ll do our best to help you.