Terms & Conditions

Terms & Conditions

The Important Parts…

We are Blackie’s Backyard. Our address is 14 Spring Street, Eureka Springs Arkansas, USA.

When you shop with us (or access our services, apps and websites), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our help pages (which also form part of these terms). Of course, if you need anything else, get in touch with customer care– we always love to hear from you!

We keep these terms and help pages updated and we amend them every so often, so remember to check back before you shop, as the latest set will apply.

Terms of Use:

1. General Use

Our website and its contents (including text, images, products, descriptions, and pricing) are intended for personal, non-commercial use only. You may not use our site or products for:

• Resale or redistribution without permission
• Any unlawful purpose
• Interfering with the functionality or security of the website

2. Account Responsibility

When you create an account with us, you agree to provide accurate, complete information. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your login.

3. Reasonable Purchasing Practices

We love that you love our products, but we reserve the right to limit or refuse orders that, in our judgment, appear to be:

• Excessive in quantity
• Intended for resale
• Abusive or fraudulent in nature

If we believe a purchase violates fair use, we may contact you for clarification or cancel the order.

5. Third-Party Links and Services

We may provide links to third-party sites for your convenience (e.g., shipping or payment providers). These sites are governed by their own terms and policies, and we are not responsible for their content or practices.

6. Policy Changes

We reserve the right to update this Fair Use Policy at any time. Changes will be effective immediately upon posting on our website.

To shop with us, you need to:

• be at least 18 years old;
• have a credit or debit card that we can accept; and
• be authorized to use that credit or debit card (e.g. it is in your name, or you have permission to use it).

Important: We work hard to source a wide variety of the highest quality merchandise. However, because we are tasked to supply interesting products for a very wide variety of people with entirely different needs, some of the goods sold through our websites will not be suitable for your pet. You agree that it is your sole responsibility to determine the appropriateness of the goods you purchase before you give anything to your pet and that you will not give your pet anything that will cause it harm.

When you are buying a product directly from us, you will use your card to pay us directly for the product.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. Lightspeed Payments may carry out a standard pre-authorization check to make sure there’s enough money on your card to pay for or towards the order.

We only accept your order once payment has been approved, and we or Lightspeed Payments have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain Blackie’s Backyard property until full payment of the purchase price is received by us.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.

You can end this agreement with Blackie’s Backyard at any time by ceasing to use our website service to purchase the products offered. You can’t cancel any payments that you’ve already made.

There’s a lot going on here at Blackie’s Backyard and from time to time our busy staff may price or describe a product or promo wrongly. If we discover an error with any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you.

Depending on the value of your order or the delivery option or address you choose, delivery costs will also be charged. Sales tax may also be charged as required by law. Such additional charges will be clearly shown during the checkout process and included in the total cost.

Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.

We cannot be held liable for any parcels that are lost or stolen because of any specific delivery instructions left for the carrier.

Any problems with your delivery? Please let us know within 28 days of the date which your order should have been delivered, and we’ll do our best to help you.

Please note, all products marked as clearance are not eligible for return or refund.

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, if an item is still in its original condition, we accept returns subject to the rules below.

If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method.

We aim to commence your refund within 1 day of receiving the returned item. It may take a few days for your refund to show up in your account, depending on the merchant service providers or banks used.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

All returns are subject to our Returns Policy.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return after that time, we may have to send it back to you and ask you to cover the delivery costs.

Your pet’s safety and all our customers’ safety are super important, so certain items can never be returned for refunds, including:

• Items your pet can eat or consume. Opened treat containers and unpackaged chews, bones, antlers, sticks and others. For example: pig ears, elk antlers, bully sticks, and others.
• Used dog and cat toys of all kinds. Anything your pet will handle or put in its mouth cannot be returned. Furthermore, Blackie’s Backyard does not warrant any toy. Any warranties are handled by the manufacturer of the toy so you must contact them only.
• Any item, at our discretion, that we determine could spread disease to another animal if we resale that item.

Original Condition

All returned items must be sent back to us clean and in their original condition together with the original packaging with all labels, brand tags, and security devices attached.

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t let your dog wear or use it. When trying on items, please be careful with the item. Don’t use unnecessary force and don’t allow the item to become soiled or wet. Clean all dog hair from the item. Items that have been soiled or have dog hair on them will not be accepted for return.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

Faulty and Incorrect Items

You can make free returns for products that are faulty or where we have sent you a product that you did not order.

If your item is faulty, or we have sent you the wrong item, please contact us as soon as possible so we can find a remedy for you. Please provide a photo of the faulty/wrong item and expect to return it to us. We will be happy to send a replacement if one is available. If not, we will refund your money for that item.

Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault will not be refunded.

PLEASE NOTE: If you tell us the item is not what you ordered or that it is faulty, but we determine upon receipt that the item is the correct item you ordered or does not, in fact, have a fault (as applicable), we reserve the right to deduct the actual shipping and handling costs that we paid for your return or $8, which ever amount is higher.

Suspicious Activity

If we suspect fraudulent activity and/or notice any unusual or suspicious activity with your account, we may refuse to issue a refund and suspend your account and any associated accounts.

Such activities include, but are not limited to: complaints relating to unreceived orders, missing items, ordering and returning large quantities - much, much more than even the most loyal Blackie’s Backyard customer would order; unusual patterns of returns activity; if we suspect that someone is not just trying on their items, but using them for an extended period of time and then returning them; if we refuse multiple returns from you (see “When we may refuse a refund” below); or items are returned that are worn/used and do not correspond to the original order.

If your account has been deactivated and you need to make a valid return, please see the account closure email we sent you. There you will find information on how to make a valid return. You will be responsible for the costs of returning the goods to us. All returns will be processed as usual once they reach our warehouse.

When we may withhold issuing a refund

We will refuse a return:

• on grounds of it needing to be resaleable (see “ Original Condition” above); or
• if an item has been damaged, soiled, washed, altered or worn, or if the original tags or labels are no longer intact and/ or attached to the relevant item (see 'Original Condition' above); or
• if the item(s) returned to us do not match what you have received; or
• if you have returned items after expiry of the returns period (see “Returns and Refunds” above).

If we refuse a return for any of these reasons, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund.

In certain cases, for example, where we have had to refuse multiple returns by you, or there are suspicious circumstances relating to the return, we might also have to block your account and any associated accounts.  

If any of the above happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

Our privacy policy sets out how we use your information. If your details change, remember that you need to update your account so we can continue giving you our best service (you can also update your marketing preferences there).
Privacy Policy

At Blackie’s Backyard we value your privacy. This Privacy Policy explains how we collect, and use your personal information when you interact with our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Contact us for support or inquiries

This may include your name, email address, shipping and billing addresses, phone number, and payment details.

2. How We Use Your Information

We use your information solely to:

• Process and fulfill your orders
• Communicate with you about your account or purchases
• Improve our services and customer experience

We do not sell, trade, or share your personal information with anyone outside of our business operations.

3. Third-Party Services

While we do not share your data with others, some third-party services (such as payment processors or shipping providers) may collect or access information as part of their functionality. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

4. Data Security

We take reasonable precautions to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We recommend you use virus protection software when using any website, including ours. We can’t guarantee that it will always be protected from bugs, viruses or troublemakers.

5. Your Rights

You have the right to access, update, or delete your account information at any time. If you have any questions or concerns about your data, please contact us at Blackiesbackyard@yahoo.com. Make your subject title “Delete Account” or “Account Information” so you will get priority handling.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

At Blackie’s Backyard, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services. (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc.) or otherwise mess with our payments tech or functionality or steal our payments or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them seriously. Blackie’s Backyard will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

Oh, and you’re not allowed to use automated systems or software to extract data from our website (AKA 'screen scraping').

Troublemakers take note: you agree to indemnify, defend and hold harmless Blackie’s Backyard, its owners, directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.

Blackie’s Backyard owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Blackie’s Backyard brand or trademark (or any marks which are colorable similar) without our express permission.

It’s fine for you to link to Blackiesbackyard.com if you do so in a way that is not commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Blackie’s Backyard where none exists.

Our website must not be framed on any other site without our permission.

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our customer care team, who will work with you to resolve any issues you’re having with our services:

• Blackiesbackyard@yahoo.com
• Mail: Blackie’s Backyard, 14 Spring Street, Eureka Springs Arkansas, 72632